Account Executive MS

Vietnam, Hà Nội, Hanoi

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Essential Duties and Responsibilities:  include the following (other duties may be assigned)

  • Manage existing Accounts actively to ensure long-term partnership and customer satisfaction pro-actively
  • Develops new accounts with proper and close follow-up of sales opportunity
  • Develops and maintains good customer relationships with important and relevant personnel
  • Ensure proper and detailed projects planning for assigned territory for all market segment
  • Pro-active and creative problem solving in managing customers’ complaint by proper investigation and close follow-up in resolving issues (eg: product deliveries/application troubleshooting)
  • Project Manager Role for projects planning and implementation (eg: on-site upgrading of analyzers)
  • Prepare Quotes, gets orders, prepares sales proposal and contracts for customers
  • Co-ordinates with Distribution partner /Third Party to better serve customers
  • Ensure timely and proper information gathering from customers for tenders opening as means to secure the deal
  • Provide feedback on customer needs and manage customers’ expectations pro-actively
  • Calls on customers to inform about Roche Diagnostics products/services, and explain characteristics, clinical background/ implications and clinical studies conducted with the products
  • Promotes, displays’ and/or demonstrates product to customers with the objective to close deal
  • Work closely with Professional Service team to deliver the post-sales service for the maximum customers’ satisfaction.
  • Conducts sales activities according to promotional strategies/initiatives set by the Business Areas and/or Marketing Team
  • Compiles customer database/information/market surveys for use as sales leads
  • Source and collects competitive intelligence and competitor information and reports to management
  • Assist to conduct Basic Operation Training for all products whenever necessary
  • Assist and provide guidance to Account Representative for all the above
  • Assist District Sales Manager in relieving their duties whenever necessary

Other duties

  • Other duties may be assigned by the management

Career development for this position: 

  • This position will give you the opportunities to learn and the business and the cutting edge practices of leading MNC company with experiences to apply them for local business development.
  • Roche can provide the wide variety of career development opportunities both domestically and internationally.

Education and Qualification:  

  • Bachelor in Biotech, Life Science or relevant industry.
  • Multi-national companies in a similar industry with sales experience at least 3 years is preferred

Other skills & abilities

·Personal Computer

  • Effective Communication Skill
  • Good interpersonal Skill
  • Creative Problem Solving and Negotiation Skill
  • Customer Complaint Handling Skill
  • Time Management Skill
  • Leadership Skill

Compliance and Safety Health & Environment

Conduct business in full compliance with Roche Code of Conduct, Roche Behavior in Business, Roche guidelines on Safety, Health & Environment (SHE) and Behavior in Competition as well as Roche Values & Leadership Competencies