HR IT support : SAP HCM Technical Analyst
Technical support Analyst to manage Incidents related with HR IT applications, with demonstrated work experience on multiple project and support environments. This role will require ability to manage complex solutions in a high-pressure, fast-paced environment in close coordination with the customer and IT partners.Excellent customer orientation is critical to the role because position is face to the customer.
Heavy focus on end user support; Consulting related to SAP HR and Workday system functionalities
Collaborate with business users, end users, system architects, developers, vendors, and engineers on system solutions.
Analyzing and resolving IT Incident in coordination with Shared Service Centers (SCC) and IT partners.
Day to day application monitoring and proactive issue resolution.
Managing standard pre-approved change requests. Change requests will require system configuration or coordination with solution owners.
Refresher trainings (focus on usage of current functionality)
Close collaboration with local IT and HR Service Desks including creating and maintaining knowledge management.
Coordination of SAP basis system activities (incl. cross area topics).
Coordination of system upgrades.
REQUIRED QUALIFICATIONS/EDUCATION and/or EXPERIENCE:
Education and Experience:
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.(Preferred)
Strong SAP HR (or equivalent) skills (2+ years of experience) and SAP BI and/or SAP Basis skills are considered an advantage. (Preferred)
General understanding of programming is preferred
Knowledge in ESS/MSS and Workday applications (Preferred)
Strong understanding of HR data model, processes, and data flows. Demonstrated ability to quickly learn the business in-depth (Preferred)
Experience in software development (Preferred)
Knowledge, Skills, and Abilities:
Outstanding customer service, interpersonal skills and sense of urgency.
Ability to work in, and contribute to, a fast paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured environment.
Must have a high aptitude for learning.
Must be highly accountable and results oriented with a strong persistence, resourcefulness, drive and ability to work proactively.
Strong decision making and problem solving skills.
Excellent technical skills for analyzing and troubleshooting problems in a complex customer environment
Ability to communicate clearly with technical and non-technical audiences, both verbally and written.
Excellent organizational skills and ability to prioritize tasks among many
Good understanding and demonstration of English language.
Quick to learn, self-motivated, accountable
Willing to work non-standard hours as necessary and willing to assist/manage tasks outside of job description
Excellent written and verbal communication skills; ability to quickly produce clearly written, well-organized documentation; excellent presentation and meeting facilitation skills
Proven skills in relationship building, customer-focus, decision-making, and problem solving in complex stakeholder community
Ability to work with business users, end users, system architects, developers, vendors, and engineers
Knowledge of global solutions and standards as they relate to our local/regional solutions and processes (preferred)
Why you should join us:
- competitive salary & benefit package
- annual bonus
- free language courses
- wide range of training & learning opportunities
- long-term career opportunities
- great, people-focused company culture
- social events & team-building opportunities