EMEA IT business partner

Spain, Barcelona, Sant Cugat del Vallès

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Job Purpose

  • To serve as Business Relationship Manager for the EMEA region; serve as focal point for the respective business area for all IT needs, partnering to:
    • Understand and anticipate strategic, market and / or operational needs.
    • Translate those needs into effective and / or improved processes and or technical solutions.
  • Drive the EMEA IT initiatives

Key Accountabilities

  • Manage the IT plans for the region. Ensure IT  plans are up to date.
  • Serve as focal point for a set of business IT customer organizations to partner with business to add value.
    • Explain IT service offering to business.
    • Serve as a point of contact and / or escalation for IT related requests for services, information or direction.
    • Participate in regularly scheduled business IT management meetings and report status of overall project portfolio, and support as well as status of open issues.
  • Create a business IT partnership and ensure close cooperation between the respective business IT customers and IT.
  • Capture the new business IT customer project demands.
  • Develop strong customer relationships with respective business IT area, manage planning and strategy input.
  • Maximum Travel 50%

Key Performance Indicators

  • Perceived by customer as being a business partner and a service advocate.
  • Customer and End-User satisfaction results
  • Customer Roadmap is in place. No surprise to customer or RDC IT.
  • The business values and is willing to fund RDC IT's consulting capability.
  • Rationalization of Application Portfolio for their business.
  • Be a proactive and accepted member of the senior Management team based in EMEA representing IT.
  • To Foster good team work across the IT functions and in particular support the Regional managers peer Group.

Key Skills

  • Track record of managing IT demand with global business customers.
  • Can communicate clearly and influence effectively at senior Management level and is credible with the key customer stakeholders.
  • Good understanding of customer's business model and IT opportunities and threats.
  • Good understanding of comercial technologies (CRM, Marketing, Call centers, etc...)
  • Good understanding of IT Run capabilities and processes.
  • Language skills: fluent in english, spoken and written. German a plus.