Service Engineer I

中国, 云南, Kunming (DIA/DC)

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  • Carry out day to day routine repair/maintenance instrument work.
  • Independently complete the installation, maintenance and basic troubleshooting according to the  technical manual
  • Successfully improve the customers' satisfaction and royalty
  • Clearly explain the service work and results to the customers
  • Having a comprehensive understanding of the relating service SOP and strictly implementing accordingly
  • Proficiently use the tools such as  PRISMA Clarify, Grips and improving the service skills by continuous learning
  • Update the maintenance data timely and accurately according to the requirements of the service SOP
  • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product