Application Specialist

Latvia, Rigas, Rīga

Application Specialist is responsible to provide best in class application support for the assigned portfolio, working closely with the sales and field service teams, in order to deliver high value service offering. Implement Roche global application standards, guaranteeing appropriate case reporting and follow up, collaborate with sales team on channel-filling opportunities and maintain good business relationship with the laboratory specialists in Latvia and other Baltic States.
Your responsibilities
  • Provide a high quality application support by solving application / product problems promptly and completely
  • Deliver best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers
  • Continued development of application skills to ensure resilience in the support of all products
  • Proactively propose and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback
  • Conduct operator training for end users after installation of instruments;
  • Maintaining /updating products information promptly;
  • Ensure that all administration is completed in a timely and accurate manner, and guarantee the activity reporting at the CRM software and appropriate escalation of product issues to second level support, and ensure that all administration is completed in a timely and accurate manner
  • Perform corrective visits to sites as part of case escalation
  • Assist customers in the interpretation of test results
  • Respect and actively implement compliance with all relevant Roche guidelines and policies