Product Specialist (Czech/Slovak Language)

Poland, Mazowieckie, Warszawa

Main responsibilities:  
  • Dealing with support requests and queries from customers and Roche staff (engineers, sales representatives) via phone or e-mail.
  • Ensuring technical support/ configuration/ installation/ troubleshooting for analytical instruments or systems which are supplied by Roche using phone and remote connection.
  • Taking over technical activities on customer sites, supporting field service, application specialists and sales representatives.
  • Designing and conducting training courses for customers and Roche employees.
  • Being responsible for information and knowledge transfer, support for product updates and new launches as well as quality monitoring.
  • Taking care of proper documentation of all activities in the CRM (Customer Relationship Management) system.
  • Cooperating with colleagues from the international team and taking responsibility in the implementation of individual projects and goals.