- Dealing with support requests and queries from customers and Roche staff (engineers, sales representatives) via phone or e-mail.
- Ensuring technical support/ configuration/ installation/ troubleshooting for analytical instruments or systems which are supplied by Roche using phone and remote connection.
- Taking over technical activities on customer sites, supporting field service, application specialists and sales representatives.
- Designing and conducting training courses for customers and Roche employees.
- Being responsible for information and knowledge transfer, support for product updates and new launches as well as quality monitoring.
- Taking care of proper documentation of all activities in the CRM (Customer Relationship Management) system.
- Cooperating with colleagues from the international team and taking responsibility in the implementation of individual projects and goals.