Senior Service Engineer

Pakistan, Pakistan

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Job Accountabilities:-

  • Independently complete the instrument installation.
  • Conducts initial customer training for instruments as per global standard.
  • Carry out preventive maintenance of systems to ensure optimal operation of instruments.
  • Provides technical support include repair or troubleshooting of instruments at customer site and assist peers in technical issues when required.
  • Clearly explain service work and result to customer.
  • Coordinate with engineering, customer service, and other personnel for problem resolution to expedite repairs.
  • Proficiently use the tools such as Rexis (Aurora), Grips and improving the service skills by continuous learning.
  • Other tasks or projects assigned by line manager
  • Documentation of all service related activities as per Roche standards.
  • Document duly signed service report by customer
  • Escalate all PRI and PSI issues timely.

Compliance

  • All service activities and behavior in business must be in compliance to Roche standards expected on all Roche employees.

Additional Responsibilities

  •  Attend / complete all requisite on-line and F2F trainings (Role specific, Safety Responsibility and Compliance) within specified time limit
  •  Identifies, collects and immediately reports all safety related information on Roche products to Local Safety Responsible as per Roche requirements and local regulations.

Job Requirement:-

EXPERIENCE & KNOWLEDGE

  • 3 to 4 years of experience as a biomedical Engineer or in medical device industry.
  • Bachelor’s degree in Bio Medical, electrical, electronics, science, or computer engineering.
  • DAE in Electronics or Bio Medical

Job Specific Competencies:

  • Should be customer oriented
  • Can work independently and also as a team player
  • Compliant with Roche corporate values of integrity, courage, and passion.
  • Committed to excellence in service
  • Flexible in working and travelling
  • Energetic, initiative and result oriented
  • Good interpersonal skills
  • Basic IT knowledge