What you’ll be working on
Co-create product vision and strategy with business partners (e.g. Business Process Owner/Manager, Product Owners) in collaboration with IT experts, external vendors.
Smell opportunities to create additional value and improve business processes and patient outcomes.
Leads the formation of empowered squads orientated to deliver business value by continuously articulating the product vision and supporting squads in setting ambitious quarterly objectives based on business outcomes.
Manage product lifecycle including release management.
Determine business criticality and product quality. Define, in collaboration with Service Manager, service levels, governance and operational support
Support C-Pod in prioritization and strategic planning, and collaborate with IT Business Partners (ITBPs) to meet the needs of the business areas.
In collaboration with ITBPs, monitor and improve customer and user experience.
Advocates agile methods and behaviours, influencing how teams work and influencing stakeholders to deliver incremental value.
The Ideal Candidate
Exhibits intellectual curiosity, integrity and entrepreneurial agile mindset and has strong passion to bring value-adding technology to the business.
Has a good understanding of the Pharma commercial and medical business domains
Is able to quickly understand and partner effectively in new business domains
Passionate about learning, sharing and further developing “best practice” and embed it as “next practice” to achieve greater impact
Customer service experience in any industry: strong critical thinking skills, clear and concise communication to non-technical stakeholders and the ability to proactively identify challenges and solutions
Good enough instead of perfection
Ability to deal with high complexity and in matrix/virtual organization
Bachelor's degree in computer science, information systems or a related study (or equivalent project-related experience)
Ideally ITIL, Product Owner, Scrum Master Certified
A minimum of 5 years of experience in IT
3 years of relevant experience as Service Manager/Product Manager