Field Support Technician - Chicago, IL

Stati Uniti d'America, Illinois, Chicago

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Location: Must live in or relocate to: Chicago, IL - Metro

Territory: Chicago, IL / Southern Wisconsin

Travel between 40% - 50% - some overnight

Monday - Friday 8am - 5pm

Job Facts:

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

This position serves as a resource and for the technical maintenance and installation of Roche products for assigned product lines.  Performs on-site preventative maintenance, installation, and technical updates (TSB’s) on company product(s).  Diagnoses mechanical, hardware, software and system failure, using established procedures as necessary when performing preventative maintenance, installation, and technical updates (TSB’s) activities.  Independently analyzes and resolves most questions and problems and refers complex issues to higher levels.   Documents all activity in a manner compliant with company’s quality procedures. Requires specific training and certification.   May adapt procedures, processes, tools equipment and techniques to meet the more complex requirements of the position.  Duties are generally routine but may include non-routine tasks.  Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Who you are:

  • High school diploma and 2 years of technical school or equivalent military training or equivalent work experience

  • 4 years progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking

  • Ability to train, mentor and serve as the expert technical resource for lower level staff

  • Successfully training or certification as defined by RD Services Leadership and policy

  • Knowledge of electronics, electro-mechanical systems, and information technology

  • Knowledge of basic chemistry * Good written/verbal communication, organization and prioritization skills

  • Effective customer service skills, which includes a positive attitude and helpful customer interaction