Roche expands footprint in Hungary

New IT support function in the Budapest Shared Service Centre

Man in customer service working at his computer - colleague at the new IT support function at the global SSC in Budapest, Hungary

Last week, the official inauguration of the IT Global User Services function in the Shared Service Centre (SSC) in Budapest, Hungary took place. 

The Budapest SSC was founded in 2006 with an aim to enable our business partners to focus on what they do best. Since then we have been providing value added worldwide support and consultancy to the Group’s financial, procurement, human resources and IT organization. The Shared Service Center is a place full of courageous, interesting, diverse talents contributing to a higher purpose - the well-being of patients.

The new team at the Budapest SSC provides IT support for Europe, Middle East and Africa; while a group of IT professionals also provide application support and services to global Roche functions such as Group Human Resources and Group Finance. Over 100 positions have been created for qualified IT professionals to work in an environment offering development opportunities across the Roche group.

Steve Guise, Head of Pharma Informatics, speaking at the opening of the new IT support function at the global SSC in Budapest, Hungary

As Steve Guise, Global Head of Pharma Informatics, explains: 

"Roche as a leading innovative healthcare company relies on the best informatics experts globally. Roche's IT functions and professionals are essential for enabling and leading innovation in Pharmaceuticals and Diagnostics and are an integral part of our mission of making a difference to patients’ lives."

“We chose Budapest because its existing Shared Service Centre structures and teams are experienced in servicing and partnering with global Roche functions.

Susanne Erkens-Reck, Head of Group Functions, at the opening of the new IT support function at the global SSC in Budapest, Hungary

This expansion brings development opportunities for local highly skilled IT professionals and offers a great place to work,” says Susanne Erkens-Reck, Head of Group Functions Informatics.

“At Roche, we take a genuine interest in people and their development. So in addition to technical and language skills, we also look at how the candidates reflect our Roche values of Integrity, Courage and Passion. Our new colleagues join a company and team where talent programs, continuous technical skill enhancements, and individual development plan-based career paths are waiting for them.

Even though we hire them in Budapest, we consider them as part of an overall global Roche talent pool

says Annamária Hudecz, HR Director of Roche SSC Budapest.

Martin, who recently joined as a Senior Service Desk Analyst, said, “In our first months we’ve received exciting training and been amazed by the passion our senior leaders have shown towards our training and development.”

We develop talents with excellent technical skills, business sense and leadership capabilities, who think beyond boundaries. We contribute to business success by enabling an environment in which every employee feels valued and respected, is able to grow to his or her full potential and can make their mark to improve patients’ lives.

Hiring in Budapest is currently ongoing.

We are looking for future colleagues for the following areas: Service Desk Specialist, Senior Service Desk Specialist, Senior Service Desk Analysts and Team Leads.

The Specialists and Senior Specialists are mostly focusing on providing first level support for incidents and requests for End Users on MAC, Windows or Google environments using a variety of Softwares and Business Applications. The Senior Analysts are actively contributing to developing and maintaining quality and excellence framework for the Service Desk Organizations.

Our Team Leads are focusing on people development in order to help every employee to reach their fullest potential. Next to the people management tasks, they are focusing on the account-, stakeholder-, and escalation management.

For more information and to apply please visit our Career Site.

Tags: Career Blog, Hungary, Digital & Technology