Janin Zilles, Senior Supply Chain Manager in DOM

Diagnostics Operations Mannheim, in short DOM, ensures the global supply of patients, laboratories and hospitals with diagnostic reagents and test stripes. To this DOM as the largest field of Global Diagnostics Operations at the locations Mannheim and Penzberg produces a large variety of products for the in-vitro-diagnostics. With this program we want to show you some people which stand behind our success with proud and motivation.

interview, discussion, quote

Janin Zilles has graduated from high school in 2005. Her career path led her to Roche in the course of a cooperative study program. Today she is a senior supply chain manager in the department DOM, which she associates with quality, innovation and know-how of her colleagues.

In your view, what makes DOM unique?

“The diversity of qualitative products and especially the people who are involved in all kind of ways.”

In which area of DOM do you work, and what is your contribution to the strategic AMS (Asia Manu­facturing Site) project?

“I am a Senior Supply Chain Manager and I work in production planning for immunodiagnostic tests. My job is to manage projects such as the operational coordination in Suzhou in China (AMS) and to coordinate projects for production planning related to the new product launches. As part of my duty to handle planning for the AMS project, I am responsible not only for the immundiagnostic portfolio, but also for the clinical chemistry portfolio and for ingredients and packaging planning.”

What are the success factors of the project? Within the scope of your work, what is especially significant for the project?  How is it ensured that the numerous interfaces work well together?

“Different cultures come into contact with each other in this working relationship; all parties must be open and must show understanding for each other, in order to successfully work together. The appeal of the AMS project lies in the fact that a new production site is being built from the ground up, with many new cornerstones being laid. The knowledge transfer from Mannheim and Penzberg to Suzhou is particularly important for success; personal contact plays a key role here. I was in China for a few days, in order to take a look at the new spaces for myself, and, most importantly, to personally meet our Chinese colleagues. Experiences like these are very valuable to me and I consider them to be very important.”

What are the greatest challenges? And how are they solved?

“The complexity and multi-faceted nature is exciting, but this also poses the greatest challenge. Open communication is therefore an absolute must. Many questions also arise spontaneously and must be answered very quickly. Not everything can be planned in advance on short notice, and so we must be very flexible.”

Have there been successful situations that you like to reflect on?

“The beginning, including the ‘early packaging’ phase, combined with linking the Chinese site into SAP, worked out very well. Our colleagues in China bring a lot of experience to the table and our communication is very good. One of the Chinese colleagues working on the project knows both sides. She worked in Germany for many years and has a deep understanding of our processes.”

The goal of the “GetReady” program – which DOM developed in cooperation with HR – is to prepare staff members for managerial roles.  Candidates graduate from this program after receiving positive marks from an “assessment center”.  What do you like in particular about the program and a managerial role?

“The program is exciting, because you get the chance to visit many different seminars on different topics in one year, which results in personal enhancement and enables you to further develop your skills. The shadowing and mentoring opportunities that are offered put you side-by-side with experienced managers so that you can become familiar with different management styles and gain important experiences for yourself. It is also valuable to meet colleagues in Mannheim and Penzberg and thereby expand your network."

What is special about your site?

“The variety of different fields and the combined strength of colleagues who make these fields successful.”

Tags: Career Blog, Germany